Ferrovial

Ferrovial - Integrated annual report 2013 / Quality

Management systems

Quality and Environment

Ferrovial is firmly committed to quality and the environment. The contracts in all the business areas therefore contain quality and environment systems.

On most occasions these systems are certified according to ISO 9001 and 14001 standards and by the main accredited certification companies, including AENOR (Spanish Association for Standardization and Certification), SGS, BVQi (Bureau Veritas Quality International), BSI Group and DNV.

Since 2008 the Percentage of Certified Activity has been used to calculate the scope of certification of each company’s systems and those of the group as a whole. This method is based on calculating the activities certified by a quality or environment system and the net turnover (net revenues) of each activity.

Percentage of certified activities (ISO 9001)

 

Percentage of certified activities (ISO 14001)

 

In 2013, the average percentage of quality-certified activity increased by 11.1% on 2012, to 90%.

The increase is a result of the Construction division’s efforts to certify its activities in countries where it has started to operate, such as Colombia, Canada, Australia, United Kingdom, Ireland, Chile and the United States, the percentage of certified activities has increased by 14%.

In the Services area, 100% of activity is certified.

The Toll Roads area has maintained the same scope of quality certifications as in the previous year. For this reason, the percentage of certified activities remains aligned with the results of the previous year with a small difference due to variations in revenue, which is one of the variables taken into account for the calculation.

With regard to contracts that are not included under certified systems, it is important to note that they all have quality and environment systems implemented.

In 2013, the average percentage of environmentcertified activity increased by 9% on 2012, to 88%.

The scope of certification has been extended in the construction division to the following countries: Colombia, Canada, Australia, India, the United Kingdom, Chile and the United States. This is the reason for the increase in the percentage of environment-certified activities to 81%. This figure is 13% higher than in 2011.

The percentage of certification in Services is 99%, 1% lower than environment certification as a result of the fact that the system in the recently-acquired company, Steel Ingeniería (owned by Ferrovial Servicios), is not environmentally certified.

The Toll Roads area has maintained the same scope of environment certifications as in 2012. For this reason, the percentage of certified activity remains aligned with the results of the previous year with a small difference due to variations in revenue, which is one of the variables taken into account for the calculation. This percentage is slightly lower than quality certification because the Chicago Skyway toll road is not environment certified.

With regard to contracts that are not included under certified systems, it is important to note that they all have quality and environment systems implemented.

All systems are internally audited by qualified teams that are independent of the audited area. The Company continues to put a great deal of effort into its internal audits, with 1,582 quality and environment audits carried out, 22% more than the previous year. A total of 1,445 production centers have been audited in this phase, 27.3% more than the previous year.

The technicians have made 2,129 visits to ensure and maintain the quality and environment systems in the production centers.

Other certificates

In 2013, Ferrovial carried out external verification of its issues of greenhouse gas emissions in accordance with the ISAE 3000 standard. This verification includes all the divisions and both direct and indirect emissions corresponding to scopes 1, 2 and 3. They also verified that the internal “Carbon Footprint Calculation and Reporting” complies with the international ISO 14064-1 standard.

As well as the quality and environment certifications, Amey-Cespa is certified under the PAS 99 Integrated Management System and PAS Specification for Composted Materials and Quality Compost.

Ferrovial Servicios has a UNE 166001 certification for “R&D&I Management: Requirements for R&D&I projects”; and UNE-EN 12899-1:2009 and UNE 135332:2005 product certifications.

Cadagua and Ferrovial Servicios have a UNE 166002 certification for “R&D&i Management: Requirements for R&D&I Management Systems” certification.

Ferrovial Servicios has an Energy Management System certification under ISO 50001:2011.

Cadagua and Ferrovial Servicios have EMAS certification for some of their contracts.

The Madrid Regional Government has renewed the Madrid Excelente seal for Ferrovial, Cintra Infraestructuras, Cadagua, Ferrovial Servicios, Ferrovial-Agroman, Ferrovial Conservación and Autopista Madrid Sur Concesionaria Española. Madrid Excelente is based on the EFQM model. It is the Madrid Regional Government’s guarantee mark, which recognizes and certifies quality and excellence in company management to promote business competitiveness.